FAQs
- How do I apply for new residential utilities service and what does it include?
- How do I apply for commercial utilities service and what does it include?
- How do I pay my utility bill?
- When is the Utility Billing Office open and where is it located?
- May I change my due date?
- When are payments for utility services due?
- What is the late payment penalty?
- Where can I find the complete set of ordinances controlling city utility services?
- My meter reading seems high this month. Did you estimate my usage or could my meter be going bad?
- What are the current water restrictions?
- How do I get a new recycle container?
- The trash truck missed my house and didn't pick up my trash. Who do I call?
- What are the current rates?
- When may I throw away brush, yard, and/or bulky waste?
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Utility Billing
Physical Address
Grapevine City Hall, First Floor
200 South Main Street
Grapevine, TX 76051
Mailing Address
P.O. Box 734208
Dallas, TX 75373
Phone: 817.410.3173