Make a Payment

Online Payment

Pay your water bill online easily and conveniently.
Click here to pay your bill online. You will need your account number and pin which are both located on your utility bill. In order to gain access and pay your water account online for the first time, you must first apply for new service with the City of Grapevine either online or manually (see Apply for New Service instructions here).

Pay by Phone 

Pay your water bill over the phone 24 hours/7 days per week

  1. Call 1-855-394-0863 
  2. Pay using a debit/credit card (Visa, MasterCard, and Discover are accepted) 
  3. Requires your account number.

In Person Payment

Pay your water bill in person at the Utility Billing Office at City Hall using one of the following methods:

  1. Pay with cash
  2. Pay with check or money order (payable to City of Grapevine)
  3. Pay with debit/credit card (Visa, MasterCard, and Discover are accepted)

Mail Payment

Mail your check or money order (payable to City of Grapevine) to the Utility Billing Office  


P.O. Box 734208 
Dallas, TX 75373

Payments are due in the Utility Billing office no later than 20 days after the postmarked date on the bill.

Drop Box Payment

Pay your water bill using the 24-hour drop box at City Hall.

If you need to make a payment after 5 PM on weekdays or over the weekend, you can drop off a check
or money order (no cash please) any time in the drop box located at the back door of City Hall. 

Make check or money order payable to City of Grapevine.


Automatic Bank Draft Payments

Pay your water bill automatically every month using a bank draft.

For no charge or extra fee, we offer two convenient methods to automatically pay your water bill online each month: 

  1. Deduct your payment from your checking account using a bank draft** (see Online Setup instructions below)
  2. Charge your payment to your debit/credit card (see Recurring Debit/Credit Card Payments setup below).

**Because of the bank account verification process, please allow one month for the bank draft to take effect.


Automatic Bank Drafts - Online Setup


Recurring Debit/Credit Card Payments - Online Setup

 

Remember, if you choose to pay your account with a credit/debit card, you will need to update the card's information prior to the card’s expiration date or the next payment will be declined by your card provider.

In Person Payment

Pay your water bill in person at the Utility Billing Office at City Hall using one of the following methods:

  1. Pay with cash
  2. Pay with check or money order (payable to City of Grapevine)
  3. Pay with debit/credit card (Visa, MasterCard, and Discover are accepted)

In Person Payment

Pay your water bill in person at the Utility Billing Office at City Hall using one of the following methods:

  1. Pay with cash
  2. Pay with check or money order (payable to City of Grapevine)
  3. Pay with debit/credit card (Visa, MasterCard, and Discover are accepted)