Winter Averaging - Due to the potential adverse impacts to usage related to severe weather in February, winter averages used for annual sewer billing will be based upon December 2020 and January 2021 consumption.

Online Payment

Payment Due Dates: If due dates fall on a weekend or holiday, payment due dates are deferred to the following business day (Monday-Friday).  Drafts are processed in accordance with the due date.

Pay your water bill online easily and conveniently.

Click here to pay your bill online. You will need your account number and pin which are both located on your utility bill. In order to gain access and pay your water account online for the first time, you must first apply for new service with the City of Grapevine either online or manually (see Apply for New Service instructions here).

Pay by Phone 

Pay your water bill over the phone 24 hours/7 days per week

1. Call 1-855-394-0863 
2. Pay using a debit/credit card (Visa, MasterCard, and Discover are accepted) 
3. Requires your account number.

In Person Payment

Pay your water bill in person at the Utility Billing Office at City Hall using one of the following methods:

1. Pay with cash
2. Pay with check or money order (payable to City of Grapevine)
3. Pay with debit/credit card (Visa, MasterCard, and Discover are accepted)

Mail Payment

Mail your check or money order (payable to City of Grapevine) to the Utility Billing Office  

P.O. Box 734208 
Dallas, TX 75373

Payments are due in the Utility Billing office no later than 20 days after the postmarked date on the bill.

Drop Box Payment

Pay your water bill using the 24-hour drop box at City Hall.

If you need to make a payment after 5 PM on weekdays or over the weekend, you can drop off a check
or money order (no cash please) any time in the drop box located at the back door of City Hall. 

Make check or money order payable to City of Grapevine.


Automatic Bank Draft Payments

Pay your water bill automatically every month using a bank draft.

For no charge or extra fee, we offer two convenient methods to automatically pay your water bill online each month: 

1. Deduct your payment from your checking account using a bank draft** (see Online Setup instructions below)
2. Charge your payment to your debit/credit card (see Recurring Debit/Credit Card Payments setup below).

**Because of the bank account verification process, please allow one month for the bank draft to take effect.

1. Log into your City online payment system account using your 13 digit account number and your 8 digit password/pin which are both located on your water bill ( your default password/pin is your provided 8 digit Customer ID)
2. Go to the "Action to Perform" drop down menu and select "Register for Additional Services"
3. If you have not changed your password/pin before, the system will prompt you to change it next; then click "Continue." If you have already changed your password before this login, proceed to the next step below
4. If you have not already entered your email into the system, go to the "Action to Perform" drop down menu and select "Change basic account information." Then, enter your email address (an email address is required for all automatic/recurring payments) and select "Continue"
5. Go to the "Action to Perform" drop down menu and select "Set up or change automatic bank draft payments"
6. Enter the information requested on this page and select "Continue"
7. You will be brought back to the home page, and at the bottom, it will state "Automatic Payment - Yes" and "Automatic Payment Type - Checking" confirming the correct setup!

Recurring Debit/Credit Card Payments - Online Setup

 

1. Log into your City online payment system account using your 13 digit account number and your 8 digit password/pin which are both located on your water bill (your default password/pin is your provided 8 digit Customer ID)
2. Go to the "Action to Perform" drop down menu and select "Register for Additional Services"
3. If you have not changed your password/pin before, the system will prompt you to change it next; then click "Continue." If you have already changed your password before this login, proceed to the next step below.
4. If you have not already entered your email into the system, go to the "Action to Perform" drop down menu and select "Change basic account information." Then, enter your email address (an email address is required for all automatic/recurring payments) and select "Continue"
5. Enter the information requested on this page and select "Continue"
6. Go to the "Action to Perform" drop down menu and select "Set up or change automatic credit card payments"
7. Enter the information requested on this page and select "Continue" (Please pay particular attention to the credit card expiration date format of YYYY-MM)
8. You will be brought back to the home page, and at the bottom, it will state "Automatic Payment - Yes" and "Automatic Payment Type - Credit Card" confirming the correct setup!

Remember, if you choose to pay your account with a credit/debit card, you will need to update the card's information prior to the card’s expiration date or the next payment will be declined by your card provider.