May I change my due date?
Due dates cannot be changed. We established due dates by dividing the city into four sections. This enables our meter readers to concentrate on one section of the city for the meter reads and maintain a consistent and efficient reading schedule. Each section is assigned a fixed due date. The monthly bills are mailed out to customers approximately 21 days prior to the due date. Customers may pay their bill anytime between the date they receive it and the due date, but your bill will be
considered past due if not paid by the established due date on the invoice.

Show All Answers

1. How do I apply for new residential utilities service and what does it include?
2. How do I apply for commercial utilities service and what does it include?
3. How do I pay my utility bill?
4. When is the Utility Billing Office open and where is it located?
5. May I change my due date?
6. When are payments for utility services due?
7. What is the late payment penalty?
8. Where can I find the complete set of ordinances controlling city utility services?
9. My meter reading seems high this month. Did you estimate my usage or could my meter be going bad?
10. What are the current water restrictions?
11. How do I get a new recycle container?
12. The trash truck missed my house and didn't pick up my trash. Who do I call?
13. What are the current rates?
14. When may I throw away brush, yard, and/or bulky waste?