Client Services Ambassador Volunteer 

Client Services Ambassadors assist Grapevine Animal Services staff in providing exceptional telephonic, electronic, and in person customer service to patrons.  

*This position will have no animal handling component.

Is this position right for you? 

• Warm, positive customer service oriented personality
• Strong communication and active listening ability
• Enjoy interacting with people
• Enjoy conversing about animals
• Take pride in keeping things neat and tidy
• Able to be resilient and level-headed in the event of conflict
• Emotionally equipped to handle shelter conditions and long-term residents
• Commit 2 hours per week for at least 6 months
• At least 18 years of age

Duties/Responsibilities:

• Provide exceptional customer service, communication, and positive representation of the organization
• Establish and maintain cooperative working relationships with others
• Identify and solve concerns through training or experience provided by staff
• Phone communication—answer, screen, and transfer calls or take messages as needed.  Assist with follow up calls such as returning calls or adoption follow-up
• In person interaction—serve patrons by providing direction, answering questions, looking up information, and assisting with paperwork
• Electronic communication—send or receive basic information as needed such as lost/found report information, animal photos, and adoption follow up
• Maintain contact with staff and report any concerns
• Understand disease prevention and transmission in a shelter environment
• Organize, stock supplies, and sanitize work space and public presenting areas of shelter as needed
• Assist staff with administrative tasks as assigned, such as but not limited to, data entry, document production, and file uploads.
• Read and follow signage
• Responsible for working scheduled shift

Requirements:

• 6 months customer service experience
• Experience with computer programs, operating office equipment
• Additional requirements TBD

Dress Code:

• Volunteer t-shirt
• Volunteer nametag
• Close toed, non-slip shoes
• Long pants