The Utility Billing Office's regular hours of operation are Monday through Friday, from 8 AM - 5 PM. Additionally, a utility billing drop box is located on the back side of the Grapevine City Hall. 

Utility payments may be dropped in the box any time of the week. The Utility Billing office will be closed the following holidays: 
  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving (two days)
  • Christmas (two days)
After hours emergency water line breaks and wastewater backup calls can be made to Police Dispatch at 817.410.8127.