Listed here are answers (in alphabetical order by subject) and links in response to the most Frequently Asked Questions.

Several departments have a comprehensive FAQs section on their webpage, and links are provided to those pages where applicable.

Animal Control

Located at 500 Shady Brook (get directions); telephone: 817-410-3370. Hours are Monday through Friday, 9 am to 5 pm, and Saturday from 9 am to noon. After-hours emergency number is 817-410-8127. Click here for the Animal Control website.

Auto Registration

Contact the Tarrant County Tax Assessor Collector at 817-884-1100. The nearest sub-courthouse location is in Southlake at 1400 Main, Suite 110 (get directions). Telephone: 817-481-8141.

Birth Certificates

Certified Birth Certificates are available in the City Secretary’s Office to anyone born in Texas from the year 1926 to present (children must be two months old). The City Secretary’s Office hours are from 9 am to 4:30 pm Monday through Friday. Applications may be downloaded here. For more information, please call 817-410-3181.

Boards and Commissions

For a listing of the City’s Boards and Commissions, their current memberships and a brief description of their functions, please click here.

Boat Ramp Openings and Closings

Click here for the latest updates and a map of Grapevine boat ramps.

Boat Ramp Passes

Annual boat ramp passes may be purchased at the Vineyards Campground, 1501 N. Dooley St. (get directions), 817-329-8993. For boat ramp pass info, please click here.

Botanical Gardens

The Botanical Gardens, located at 411 Ball Street (get directions) offers beautiful, tranquil surroundings. For more information, click here.

Bulk Trash

Every Wednesday is bulk trash pick-up day. Please set out bulk trash by 7 am. Boxes do not have to be broken--just light enough for a man to lift. Limbs do not have to be tied together. If you have questions or your bulk trash was not picked up, please call the Allied service numbers at 817-332-7301, ext. 21033, 21034 or 21035. The holiday bulk pick-up schedule is listed here.

Cable Television/Telephone Service

Grapevine is served by several cable/phone companies, depending on where you live. Time Warner Cable (click here) serves the whole City. Verizon (click here) serves the area north of Hall-Johnson. AT&T (click here) serves the area to the south of Hall-Johnson.

Cemeteries

The contact for the Grapevine Cemetery on North Dooley Street is Balla Wright at 817-481-2594. The contact for the historical Parker Cemetery, located on the southbound service road of State Highway 121, is Leonard Hall, Jr. at 817-481-0026.

Chamber of Commerce

The Grapevine Chamber of Commerce is located at 200 E. Vine (get directions). Telephone: 817-481-1522. Click here for the Chamber's webpage.

Child Passenger Safety Seat Inspection

The Grapevine Police Department offers parents and caregivers education and hands-on assistance with the proper use and installation of a child restraint systems and seat belts. To schedule an appointment, please contact Officers Tim Gill at 817-410-3209 or Jason Keller at 817-421-2192.

City Council

The Grapevine City Council is comprised of the Mayor and six Council members. Council members are elected at large for three-year terms; elections are held in staggered years. Click here to link to the City Council webpage.

To email a Council member, select the Council member you wish to contact from the left-hand column on the Council page, and when connected to their individual page, click their highlighted name to go directly to their email.

City Council Meetings

Regular City Council meetings are held on the first and third Tuesdays of each month at 7:30 pm in City Council Chambers, second floor, Grapevine City Hall, 200 South Main Street (get directions). Agendas are posted here. Fore more information, please contact the City Secretary's Office at 817-410-3182.

City Department Contact Numbers

Animal Control After-hours Emergencies	817-410-3370 817-410-8127
Building Inspections	817-410-3165
City Manager’s Office	817-410-3105
City Secretary’s Office	817-410-3182
Community Activities Center	817-410-3450
Community Outreach Center	817-421-2192
Convention Center	817-410-3459
Convention & Visitors Bureau	817-410-3185
Cotton Belt Train Depot	817-410-8136
Development Services	817-410-3154
Engineering/Public Works	817-410-3135
Fire	911 or 817-410-8100
Golf	817-410-3377
Historic Preservation	817-410-3585
Job Line	817-410-3009
Library	817-410-3400
Municipal Court	817-410-3283
Palace Theatre	817-410-3541
Parks & Recreation	817-410-3347
Planning & Zoning	817-410-3155
Dove Pool	817-410-8140
Pleasant Glade Pool	817-410-8137
Police Dispatch (Non-emergency)	817-410-8127
Police	911 or 817-410-8127
Police (Mall Sub-station)	972-724-1668
Public Works After-hours Emergencies	817-410-3135 817-410-8127
Recreation Services	817-410-3470
Senior Activities Center	817-410-8130
Service Center	817-410-3330
Street Services After-hours Emergencies	817-410-3326 817-410-8127
The Vineyards Campground	817-329-8993
Utility Billing	817-410-3172
Visitor Information Center	817-410-8136

City Hall Address

Street address is 200 South Main, Grapevine, TX 76051 (get directions). Mailing address is P.O. Box 95104, Grapevine, TX 76099.

City Offices Holidays

To allow our employees to celebrate with their families, the City observes the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, Christmas Eve and Christmas Day. Non-emergency offices are closed on those holidays, and the trash pick-up is on a holiday schedule. To view the holiday trash pick-up schedule, click here.

City Newsletter

The City’s newsletter, The Grapevine, is published bi-monthly and delivered to all Grapevine residences via the US Post Office. View the current issue and search archieved newsletters here.

Code Violations

Report violations to 817-410-3159. For more information please click here.

Community Activities Center (CAC)

The CAC is located at 1175 Municipal Way (get directions) Telephone: 817-410-3450. Learn more on the CAC webpage. Click here to go to the comprehensive FAQs page for the Parks and Recreation Department, which includes the Community Activities Center and the Senior Activities Center.

Curfew

The City of Grapevine does not enforce a curfew.

Commuter Rail

In late 2006, as part of a comprehensive sales tax election, Grapevine voters approved 3/8 of a cent to be used for commuter rail along the Cottonbelt line from Southwest Fort Worth, through Grapevine and into D/FW Airport. The project is currently in the Environmental Impact Assessment stage, a process required for federal funding. For more information on the process and the project in general, click here.

Door-to-Door Solicitation

Solicitor permits are issued by the City Secretary’s Office. Applications, Rules and Regulations (governed by a Grapevine City Ordinance) may be downloaded here. Please contact the City Secretary’s Office at 817-410-3182 if you have questions.

Drainage Problems

To report a drainage problem during normal working hours, telephone 817-410-3332. For after-hours emergencies, contact the Grapevine Police Department's non-emergency number at 817-410-8127, and the request will be forwarded to on-call personnel.

Drivers License

To renew or obtain a Texas Drivers License, the nearest Texas Department of Public Safety is located at 624 NE Loop 820, at the Pipeline Exit, in Hurst (get directions).

Electrical Outages

Contact your retail electrical provider (Reliant, TXU Energy, National Power Company, etc.). They, in turn, notify Oncor Electric Distribution. Please do not try to contact Oncor directly; they work only with retail electrical service providers.

Email City Council Members

Click here to link to the City Council webpage. Select the Council member you wish to contact from the left-hand column on the Council page, and then on their individual page, click their highlighted name to be linked to their email.

Emergency Numbers

See City Department Contact Numbers listing above.

Emergency Preparedness

Grapevine's Emergency Management Coordinator may be reached at 817-410-3484.

Festivals and Events

Grapevine is world known for its festivals and events. GrapeFest, attracting over 250,000 people annually, is rated among the "Top 100 Festivals in North America" by the American Bus Association. For more information, schedules and tickets to Grapevine's fabulous festivals, click here.

Fire Department FAQs

Please click here for the FD’s comprehensive FAQs page.

Garage Sales

Permits are not required for garage sales. Signs may only be posted on private property in compliance with the City’s zoning ordinance.

Gas Company

Atmos Energy (click here) serves the City of Grapevine. To contact Customer Service, please call 1-888-286-6700.

Gas and Oil Drilling

Gas and oil drilling requires a Special Use Permit approved by City Council in nonresidential districts in compliance with the City's Oil and Gas Well Drilling Ordinance. Click here for FAQ's

Golf Course

The Grapevine Golf Course, located just east of Lake Grapevine Dam off Fairway Drive (get directions), is one of the most popular courses in Tarrant County, playing more than 65,000 rounds of golf per year on the average. Green fees range from $30 per round weekdays to $35 on weekends and holidays. With 27 holes, tee times are readily available and on most days, walk ups are easily accommodated. Click here for more information, or call 817-410-3377.

Grapevine Historical Society

Click here for the Historical Society webpage.

Grapevine Vintage Railroad

Travel in authentic 1920s-30s Victorian-style coaches between the Cotton Belt Depot and the Fort Worth Stockyards. From the Stockyards you may also wish to take the Trinity River Run. Click here for more information and to purchase tickets online.

Handbill Distribution

Permits are not required as long as the handbill is an advertisement. If you wish to take orders or visit with citizens, a solicitor permit is required. Contact the City Secretary’s Office at 817-410-3182 for further information.

Handicap Accessible Playgrounds

Grapevine has several handicap accessible playgrounds located throughout the City. One playground specifically designed for total access by wheelchair patrons is Casey's Club House at Dove Park. Other playgrounds are accessible with wheelchair transfer stations. See Parks locations and addresses here.

Heritage Foundation

Please call 817-410-3585 or click here for more information.

Hike and Bike Trails

Grapevine has 23 miles of beautiful hike-and-hike trails located throughout the city. Click here for a map.

Historic Preservation

Click here for the Historic Preservation Department's comprehensive FAQs page.

Holiday Trash Schedule

Please click here for the holiday schedule.

Housing Authority

The Housing Authority office is located at 131 Starr Place (get directions). Telephone: 817-488-8132.

License Plates

Contact the Tarrant County Northeast Sub-Courthouse at 645 Grapevine Highway, Hurst (get directions), telephone: 817-884-1100, or the sub-courthouse located at 1400 Main Street, #110, Southlake (get directions), telephone: 817-481-8141.

Library

The Grapevine Public Library is located at 1201 Municipal Way (get directions). Telephone: 817-410-3400. Click here for the Library’s website.

Municipal Court

Located at 307 W. Dallas Road (get directions). Telephone: 817-410-3284.

Mosquito Spraying

The City of Grapevine does not spray for mosquitoes since we find that the risks associated with the spray often outweigh the benefits. For more information, click here.

Nash Farm

The historic 5.2 acre Nash Farm is located near historic downtown Grapevine at 626 Ball Street (get directions). The farmstead consists of the original house, the original barn and a family cemetery.

Since purchasing the Farm in 1999, the Grapevine Heritage Foundation has made many improvements: Restoration of the 1905 barn; construction of the corral and pole barn; planting of several crops; presentation of the annual Spring In To Nash Farm and Fall Round-Up event, and the nearly complete restoration of the Nash farmhouse. The farmhouse will become an agricultural learning center offering educational programs, interpretive exhibits and historical perspectives on a disappearing part of our heritage, as well as a family entertainment facility. For more information, please contact the Historic Preservation Department at 817-410-3585.

Northeast Transportation Service (NETS)

NETS is a transportation service for residents of Bedford, Euless, Grapevine, Haltom City, Hurst, Keller and North Richland Hills who are disabled or 55 years of age or older. To apply, please call (817)-336-8714, and a staff member will complete your application over the phone. Click here for a link to the NETS webpage.

Online Offense Reporting System

Citizens are now able to complete certain Police reports online. Types of reports that may be submitted include: Animal ordinance violation or complaint; burglary of a vending machine; criminal mischief/vandalism/disorderly conduct; harassing phone calls; lost property; reckless driving; other theft (no firearms/license plates); and vehicle burglary. Click here for more information from the secured site.

Passports

U.S. Passport applications are accepted by appointment only Monday through Friday from 9 am to 2 pm in the City Secretary's Office, first floor, City Hall, 200 South Main. For more information or to schedule an appointment, please call 817-410-3181.

Parade of Lights

This de-light-ful Christmas parade kicks off the holiday season annually on the Thursday after Thanksgiving. Please contact the Chamber of Commerce, producers of the parade, at 817-481-1522 for information.

Parking Boats/RVs/Trailers in Driveways

Boats, recreational vehicles and trailers are regulated by the residential zoning ordinances and are allowed to be parked in a front yard driveway only with an approved permit from the Buiding Inspection Department when side or rear yard parking is not feasible. Contact Building Inspections at 817-410-3165.

Parks

Click here for the Parks and Recreation Department's comprehensive FAQs page. Info is also included on the Community Activities Center and the Senior Activities Center.

Permits

To review a list of Zoning, Permits & Building Code FAQs, click here. To find out if you need a permit to place facilities within a City Right-of-Way or easement, click here for more info.

Planning Applications, Development Services Department

Click here for applications.

Population

The official population of Grapevine as of December 31, 2007 is 49,635.

Post Office

The Grapevine Post Office is located at 1251 William D. Tate. Click here for directions.

Public Art

Many pieces of Grapevine’s Public Art--including statuettes of the iconic Night Watchman that stands proudly above City Hall--are available for purchase. To find out more about Grapevine’s Public Art and information on purchasing, click here.

Property Taxes

The City of Grapevine has approved a property tax rate of $0.3625 per $100 of valuation for calendar year 2007. For example, the owner of a home assessed at $150,000 will owe taxes of $543.75. Click here to view the 2007 Truth-in-Taxation and Effective Tax Rate Statements.

Recycle Bins

Recycle and replacement bins may be picked up (at no charge) from the Service Center at 501 Shady Brook Dr. (get directions). Lids for the bins may be purchased at the Utility Billing Department in City Hall for $6, then the receipt taken to the Service Center for lid pickup. Service Center hours are 7 am to 4 pm Monday through Friday.

Recycling

The City of Grapevine has selected Allied Waste Services, Inc. as the contractor to provide recycling service in the City. Allied may be reached at 817-332-7301 or 800-333-7301. Allied’s websites at www.disposal.com or www.trinitywaste.com have helpful information on what may and may not be recycled. For information on Electronic Recycling sources, click here. For additional information on recycling visit click here.

Registered Sex Offenders

To find out if there are any registered sex offenders living in your neighborhood or in close proximity to your child’s school, click here.

Relocation Package

Please click here to request a Relocation Package from the Chamber of Commerce.

Rental Facilities

Many facilities are offered to citizens for meetings and/or events. There is a minimal charge for the rental of the Bessie Mitchell House and the Merlot Community Room and you must be a Grapevine resident/Grapevine Business Owner to reserve one of these two facilities. Non-Grapevine residents may reserve the Trawick Pavilion, Parr Park Pavilion, and Dove Park pavilions. Other rental facilities and the contacts are listed below:

• Baseball Fields – Contact Scott Hardeman at 817-410-3476
• Bessie Mitchell House – Contact Geri Foster at 817-410-3450
• Community Activities Center – Contact Geri Foster at 817-410-3450
• Convention Center – Call 817-410-3424 or 817-41-3423
• Concourse at the Golf Course – Contact Willhoites Restaurant at 817-4481-7511
• Founders Building – Contact Frank Dale at 817-410-8136
• Gazebo – Contact the CVB at 817-410-3185
• Grapevine Vintage Railroad – Contact Linda Fournier at 817-410-3123
• Merlot Room – Located at 4500 Merlot Drive (located next to Fire Station No. 4 (get directions).To reserve, call 817-410-3470. NOTE: It is very important to pick up the key as arranged in your agreement or you may not be able to unlock the room. Please read the instructions in your agreement for after-hours problems. The Fire Department will not be able to let you in the Merlot Room.
• Nash Farm – Contact Historic Preservation at 817-410-3585
• Picnic Pavilions - click here
• Senior Activities Center – no rooms available for rent
• Soccer Fields - Contact Scott Hardeman at 817-410-3476
• Ed & Edith Pewitt Pavilion - Contact Geri Foster at 817-410-3450
• Trawick Pavilion - Contact Geri Foster at 817-410-3450
• The Vineyards Pavilion – Contact Joe Moore at 817-329-8993

Sales Tax

A sales tax is imposed on all retail sales, leases and rentals of most goods, as well as taxable services. The State of Texas imposes a rate of 6 1/4% (.0625). The City of Grapevine imposes an additional local sales tax of 2% (.02), for a combined total of state and local sales tax of 8 1/4% (.0825).

School Districts

Grapevine is served by three school districts: HEB ISD (click here); Carroll ISD (click here), and the Grapevine/Colleyville ISD (click here).

Senior Activities Center (SAC)

The SAC, 421 Church (get directions), is open to all seniors who would like to participate in classes, field trips and activities. Priority is given to Grapevine residents for certain activities due to their residency and popularity of the activity. A federally funded lunch is provided at noon, Monday through Friday by Senior Citizen Services of Greater Tarrant County, Inc. Guidelines dictate that seniors aged 55 to 59 years pay $6.00. Seniors 60 years plus pay by donation (the suggested donation is $2.00). Reservations are required. Telephone 817-410-8130 for more information. Transportation may be requested with 24 hours notice.

SeniorMovers

This volunteer program assists Grapevine’s senior residents age 55 plus with transportation to and from medical and dental appointments when other resources such as family, friends and NETS are unable to help. Please contact the SAC at 817-410-8130 to register.

Social Security Information

The nearest Social Security Office is located in the Federal Building downtown Fort Worth at 819 Taylor Street (get directions). Telephone: 800-772-1213.

Storage Buildings

All storage buildings require permits. There is no charge for storage buildings not exceeding 120 square feet in area. Click here for Submittal Requirements. Fee Schedules are available here, or may be picked up at the Building Department at City Hall. Please call 817-410-3165 for additional information.

Street Light Repair

All street lights in the City of Grapevine are owned and maintained by Oncor Electric Delivery. To report street light outages, you may submit a Traffic Request Form here, or report the outage to Oncor ED here.

Street Repair

To report a street repair problem during normal working hours, telephone 817-410-3332. For after-hours emergencies, contact the Grapevine Police Department's non-emergency number at 817-410-8127, and the request will be forwarded to on-call personnel.

Swimming Pools

The City offers two public pools for residents: Dove Pool, 1509 Hood Lane, 817-410-8140, and Pleasant Glade Pool, 1805 Hall Johnson, 817-410-8137. Swimming lessons are offered during the summer season, and the pools are available for birthday parties. Please call for more information and season/times.

Tarrant Appraisal District

2500 Handley Ederville Road (get directions), Fort Worth, 817-284-4063.

Tarrant County Health Department

For Food Inspection questions, please call 817-321-4960.

Tarrant County Tax Office

General telephone number: 817-884-1100; the main Tax Office is located downtown Fort Worth at 1100 Weatherford. The nearest sub-courthouse is located at 1400 Main Street, Suite 110, Southlake (get directions).

Tax Office (City & GCISD)

3072 Mustang Drive, Grapevine (get directions). Telephone: 817-251-5633.

Teen Court

Call 817-748-8346 for information.

Tennis Courts

Tennis courts are for use by residents on a first-come, first-served basis.

The T (Fort Worth Transportation Authority)

Call 817-215-8632 for information. You may access their webpage here.

Time Warner Cable

Please call 972-742-5892 or 972-445-5555.

Trash Pickup

If your trash was missed, please call Allied Waste at 817-332-7301 and give them your address and phone number.

Train

See Grapevine Vintage Railroad above.

Transportation

Please refer to the listings for Northeast Transortation Service (NETS), The T, Commuter Rail and Trolley Service.

Trolley Service

In collaboration with the City of Grapevine, the Gaylord Texan provides complimentary trolley service form Grapevine’s Historic District, Grapevine Mills Mall the Gaylord Texan. Hourly pick-up and drop-off locations include Grapevine’s Historic Railroad Depot, the Torian Cabin (corner of Main and Wall Streets), outside Neiman Marcus’ Last Call, and the Gaylord Texan Resort and Convention Center. For a complete schedule, click here.

Volleyball Courts

The courts at Dove Park are reserved for league play. Courts at Parr Park and Bear Creek Park are on a first-come, first-served basis.

Volunteer Opportunities

• Grapevine offers a variety of opportunities to volunteer and meet new people in your community. Contacts are listed below for each area of interest:
• Festivals – Contact the CVB at 817-410-3185.
• Grapevine Historical Society - Contact Helen Jean Lucas Reed at 817-329-4776.
• Grapevine Vintage Railroad – Contact Linda Fournier at 817-410-3123
• Library – If you are 18 or older and wish to volunteer click here; under 18, click here.
• Nash Farm - Contact Rebeka Cook at 817-410-3558.
• Palace Theatre - Contact Sara Lorusso at 817-410-3585.
• Parks – Contact Geri Foster at 817-410-3470.
• Senior Activities Center – Click here.
• Visitor Information Center – Contact Frank Dale at 817-410-8136

Voter Registration Information

Click here to find information on voter registration, voter registration address change, applications for ballot by mail, and federal postcard applications. Voter Registration cards are available at the City Secretary's Office in City Hall or at the Grapevine Public Library.

Water Bills

Bill may be paid online here or in person at City Hall at 200 S. Main (get directions). A night deposit drop-off box is located at the back of City Hall on Burton Street.

Watering Ordinance

The Lawn and Landscape Irrigation and Water Conservation Ordinance states that irrigation or watering of any lawn or landscape is prohibited between the hours of 10 am and 6 pm at all times throughout the year. Watering by hand, with a soaker hose or with drip irrigation is allowed at any time. For more details on this Ordinance, click here. If you have questions, please call 817-410-3339.

Weddings

Searching for a memorable location for your wedding or reception? If the Botanical Gardens is your choice, contact Geri Foster at 817-410-3470. For information on the Gazebo in the downtown historic district, contact the Convention & Visitors Bureau at 817-410-3185. The Concourse, overlooking Grapevine Golf, may be reserved by calling 817-481-7511.

Zoning

For detailed FAQs regarding Zoning, click here.